10 warning signs your MSP isn't serving you

Every Australian organisation we speak to recognises at least three of these. None of them mean you have to leave your provider — but they all mean you should ask harder questions.

1. 01They refuse to provide a written SLA
2. 02Their tickets sit "in progress" for days
3. 03You've never had a strategic review
4. 04They charge "project work" against your retainer
5. 05Three-year contracts with auto-renewal
6. 06Single point of contact with no escalation path
7. 07They won't name their tools
8. 08No documented offboarding process
9. 09Patching and backups aren't reported
10. 10Cybersecurity is "included" with no detail